Is this Puerto Morelos resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Morelos resort have a swimming pool?

Yes, this Puerto Morelos resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Morelos resort?

Best-rates for the Puerto Morelos resort starts from $426 per night with includes Kitchen, Laundry, Pool, Balcony/Terrace, Security/Safety, Entertainment, Wheelchair Accessible, Wellness Facilities, Spa, Restaurant, Air Conditioner, Bedding/Linens, Business Services, Sports/Activities, Bar, Guest Services, Parking, View, Ocean View, Accessibility, Child Friendly, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Morelos resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Morelos resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Morelos resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Morelos resort?

Based on the information reported by the owner or manager, the Puerto Morelos resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Morelos resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puerto Morelos resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hilton Cancun, an All-Inclusive Resort | Resort in Cancun

| 8.6 (3248 Reviews) | 1 Bathroom

Puerto Morelos Resort | Hilton Cancun, an All-Inclusive Resort

Resort in Puerto Morelos, Cancun

Luxury property on the beach, with 2 outdoor pools
At Hilton Cancun, an All-Inclusive Resort, you can relax at one of the 2 outdoor swimming pools, play on the private sand beach, or spend the day at a complimentary water park.
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.
A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathrobes

Hair dryer

Towels

Bedroom

Free rollaway beds

Hypo-allergenic bedding

Air conditioning

Bed sheets

Electrical adapters/chargers

Desk chair

Laptop-compatible safe

Iron/ironing board

Connecting rooms available

Breakfast

2 poolside bars, 1 swim-up bar and 1 bar

24-hour room service

1 restaurant and 1 coffee shop/cafe

Coffee/tea maker

Parking

Free secured valet parking on site

Accessibility

Elevator

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Elevator door width (inches): 47

Wheelchair-accessible path to elevator

Activities

Outdoor pool access

Snorkeling

Free water park access

2 outdoor pools

Kayaking

Playground

Private picnics

Arcade/game room

Children's pool

Paddleboards on site

Steam room

24-hour fitness center

Access to nearby outdoor pool

General

Meeting rooms

Business center

Elevator

Front-desk safe

Banquet hall

Spanish

English

Smoke-free property

Couples dining

Beach towels

Guest Services

Free water park access

Waterslide

2 outdoor pools

Trampoline

Playground

Arcade/game room

Free rollaway/extra beds

Laundry facilities

Children's pool

Snack bar/deli

Free children's club

Access to nearby outdoor pool

Concierge services

Daily housekeeping

Tour/ticket assistance

Dry cleaning service

Laundry facilities

24-hour front desk

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Outdoor furniture

Garden

Terrace

Pool sun loungers

Beach umbrellas

Private beachfront location

Outdoor entertainment area

Beach loungers

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon late check-out subject to availability

Child Policy

Children are welcome. free rollaway/extra beds!

Payment Policy

Pet fee: mxn 1540 per accommodation (varies based on length of stay) late check-out is available for a fee (subject to availability) housekeeping is available for an additional fee the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 51 lbs per pet) food and water bowls are available pets allowed for an extra charge of mxn 1540 per accommodation (varies based on length of stay) pets cannot be left unattended specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Letera

Aug 17, 2025 07:48:26 AM

Review Score: 10

Summary: All I can say is 100% worth it!! The staff are amazing. Dining options are awesome. House keepers are very friendly and rooms are always clean. Vera hostesses are really really nice and accommodating. Pool side wait staffs are very attentive and friendly. The kids club is awesome, a lot of activities! What more can I say my family really enjoyed the five nights stay!!! I 💯 recommend it!

See All Reviews

Room Arrangement

Room Info	Facilities
SWIM UP POOL VIEW ONE KING BED GUESTROOM Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Sea view, Shower only, Ping - 12, Pets not allowed, Extra bed count 1, Square feet - 430, Private pool, Number of bathrooms - 1, Square meters - 40, Private bathroom, Furnished balcony or patio, No cribs (infant beds), Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
PRESIDENTIAL 2 BEDROOM SUITE Room Size: 2100 square feet m² 3 King Bed and Queen Beds	General Square meters - 195, Number of bedrooms - 2, Extra bed count 1, Separate bathtub and shower, Wardrobe or closet, Bed count minimum 3, Dining table, Kitchenette, Microwave, Pets not allowed, Laptop-friendly workspace, Number of bathrooms - 3, Number of living rooms 1, Free cribs/infant beds, Cookware, dishware, and utensils, Square feet - 2100, Private bathroom, Furnished balcony or patio, Ping - 59, Toothbrush and toothpaste available on request, Desk, Separate sitting area, Freezer, Rainfall showerhead, Refrigerator, Bed count maximum 3, Ocean view
OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED Room Size: 1640 square feet m² 1 King Bed	General Square meters - 152, Dining table, Kitchenette, Number of bedrooms - 1, Microwave, Shower only, Pets not allowed, Ping - 46, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Square feet - 1640, Separate sitting area, Freezer, Rainfall showerhead, Refrigerator, Bed count minimum 1, Ocean view, Bed count maximum 1, Furnished balcony
SUNSET VIEW TWO QUEEN BEDS GUESTROOM Room Size: 430 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 12, Pets not allowed, Extra bed count 1, Square feet - 430, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 40, Private bathroom, Valley view, Rainfall showerhead, Bed count minimum 2, Furnished balcony, Bed count maximum 2
SUNSET VIEW ONE KING BED GUESTROOM Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 12, Pets not allowed, Extra bed count 1, Square feet - 430, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 40, Private bathroom, Valley view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, Furnished balcony
OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM Room Size: m² 2 Queen Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Shower only, Rainfall showerhead, Extra bed count 1, Ocean view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED Room Size: 860 square feet m² 1 King Bed	General Number of living rooms 0, Dining table, Number of bedrooms - 1, Shower only, Pets not allowed, Ping - 24, Extra bed count 1, Square feet - 860, Number of bathrooms - 1, Free cribs/infant beds, Private bathroom, Square meters - 80, Separate sitting area, Balcony, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
OCEAN VIEW ONE KING BED GUESTROOM Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 12, Pets not allowed, Extra bed count 1, Square feet - 430, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 40, Private bathroom, Balcony, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
CONNECTING SUNSET VW W/1KING OR 2 QUEENS Room Size: 430 square feet m² 2 Queen Beds 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 12, Extra bed count 1, Square feet - 430, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 40, Private bathroom, Valley view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 2
OCEAN VIEW TWO QUEEN BEDS GUESTROOM Room Size: 430 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 12, Pets not allowed, Extra bed count 1, Square feet - 430, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 40, Private bathroom, Balcony, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
HIGH FLOOR OCEAN VIEW ONE KING BED GUESTROOM Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 12, Extra bed count 1, Square feet - 430, Number of bathrooms - 1, Square meters - 40, Private bathroom, No cribs (infant beds), Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Room, 1 King Bed, Bay View (Sunset View) Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
OCEAN FRONT ONE BEDROOM SUITE - KING BED Room Size: 830 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 830, Number of bedrooms - 1, Sea view, Shower only, Ping - 23, Pets not allowed, Extra bed count 1, Square meters - 77, Number of bathrooms - 1, Free cribs/infant beds, Private bathroom, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, Furnished balcony
CONNECTING OCEAN VW W/1KING OR 2 QUEENS Room Size: m² 2 Queen Beds 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Shower only, Rainfall showerhead, Bed count minimum 1, Extra bed count 1, Ocean view, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS Room Size: 860 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 2, Pets not allowed, Ping - 24, Extra bed count 1, Number of bathrooms - 2, Square feet - 860, Free cribs/infant beds, Private bathroom, Separate bathtub and shower, Square meters - 80, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
HIGH FLOOR OCEAN VIEW TWO QUEEN BEDS GUESTROOM Room Size: 430 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 12, Extra bed count 1, Square feet - 430, Number of bathrooms - 1, Square meters - 40, Private bathroom, No cribs (infant beds), Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED Room Size: 830 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 830, Number of bedrooms - 1, Shower only, Ping - 23, Pets not allowed, Extra bed count 1, Square meters - 77, Number of bathrooms - 1, Free cribs/infant beds, Private bathroom, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1, Furnished balcony
OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED Room Size: 830 square feet m² 2 Queen Beds	General Number of living rooms 0, Square feet - 830, Number of bedrooms - 1, Sea view, Shower only, Ping - 23, Pets not allowed, Extra bed count 1, Square meters - 77, Number of bathrooms - 1, Free cribs/infant beds, Private bathroom, Rainfall showerhead, Bed count minimum 2, Furnished balcony, Bed count maximum 2
SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM Room Size: 430 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Sea view, Shower only, Ping - 12, Pets not allowed, Extra bed count 1, Square feet - 430, Private pool, Number of bathrooms - 1, Square meters - 40, Private bathroom, Furnished balcony or patio, No cribs (infant beds), Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
ONE KING BED GUESTROOM MOBILITY ACCESSIBLE Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Ping - 12, Pets not allowed, Bathtub or shower, Extra bed count 1, Square feet - 430, Number of bathrooms - 1, Free cribs/infant beds, Roll-in shower width (centimeters) - 120, Square meters - 40, Private bathroom, Valley view, Rainfall showerhead, Roll-in shower width (inches) - 47, Bed count minimum 1, Roll-in shower, Bed count maximum 1, Furnished balcony
OCEAN FRONT CORNER ONE KING BED GUESTROOM Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Shower only, Rainfall showerhead, Bed count minimum 1, Extra bed count 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1